Dr N Murcott

Legal

Appointment terms

Last updated: 9 November 2026

These terms explain how appointments with me work: consultations, deposits, cancellations and what you can expect from me. I have tried to keep them clear and fair. If anything is unclear, please ask before you book.

In these terms, “I”, “me” and “my” mean Dr Natasha Murcott and Dr. N Murcott Ltd, the company through which she practises. “You” means the person booking and receiving care.

1. Every treatment begins with a consultation

I do not offer treatment without first getting to know you. Every new patient starts with a consultation, where I will:

  • talk with you about what you would like to change, and why
  • take a full medical history
  • assess your skin and face as a whole
  • explain the options that may suit you, including their risks, likely results, aftercare and cost
  • tell you honestly if I think a treatment is not right for you

There is no obligation to go ahead with any treatment after a consultation. For some patients, the best outcome of a consultation is a decision to wait, or to do nothing at all.

Treatment may be possible on the same day as your consultation, depending on what you have booked. A consultation-only appointment may not leave time for treatment, so if you would like treatment the same day, book the consultation and the treatment together.

2. Consultation fees and deposits

  • New patient consultation: £60, paid in full when you book. It is not deducted from the cost of treatment.
  • Treatment deposit: £150, paid when you book a treatment. It is deducted from the cost of that treatment.
  • How payment is taken: the consultation fee and deposits are paid online when you book, or in person. Your card may be saved securely in the booking system. The rest of the treatment cost is paid at the clinic.

My current prices are on the pricing page, and your exact price is confirmed at your consultation, before you agree to anything.

3. Cancelling or rescheduling

I understand that plans change. If you need to cancel or move your appointment, please give me at least 48 hours’ notice so that the time can be offered to someone else.

  • With 48 hours’ notice or more: your treatment deposit is refunded.
  • With less than 48 hours’ notice: your treatment deposit is kept. There is no further charge.
  • How to cancel or reschedule: by email, by WhatsApp, or through your account in the booking system.

If I need to cancel or move your appointment, for example because of illness, I will let you know as soon as I can and offer you another appointment. Any deposit you have paid will be transferred to the new appointment or refunded, as you prefer.

4. Late arrival

Please arrive a few minutes early so we have the full time together. If you arrive late, I will do what I can, but I may need to shorten the appointment or rebook it so that I do not rush your care or keep the next patient waiting. If you arrive more than 15 minutes late, this is treated as a late cancellation.

5. Missed appointments

If you miss an appointment without letting me know, your treatment deposit is kept.

6. Under-18s

I do not offer treatments or consultations to anyone under the age of 18.

For some cosmetic injectable treatments, including dermal fillers, this is also the law in England. The Botulinum Toxin and Cosmetic Fillers (Children) Act 2021 makes it an offence to give these injections for cosmetic reasons to anyone under 18, or to book them for anyone under 18. I may ask for proof of age before any appointment.

7. When I may decline to treat

Your safety and wellbeing come first. I may decline to treat you, or decide to postpone treatment, if in my professional judgement it would not be appropriate. This could be because of your medical history, a current health condition, medication, pregnancy or breastfeeding, unrealistic expectations, or simply because I do not believe the treatment would benefit you.

If I decline to treat, I will always explain why, and where it helps I may suggest an alternative or recommend that you speak to another professional.

8. Results and aftercare

Every face is different, and so is the way it responds to treatment. I will always tell you honestly what I think is realistic for you, but results vary between individuals and I cannot promise a particular outcome. All medical and aesthetic treatments carry some risk, and I will explain the risks that apply to you before you consent.

Your aftercare matters as much as the treatment itself. I will give you written aftercare instructions, including an emergency contact number, and following them carefully helps your result and lowers the risk of complications. If anything worries you after treatment, please contact me straight away.

Review appointments: a review is available after treatment and is included in the cost if it is needed.

9. Your health information

Please tell me about any changes to your health, medication or pregnancy status before each appointment. This helps me keep you safe. How I look after your personal and health information is explained in my privacy policy.

10. Complaints

If something has not gone as you hoped, please tell me as soon as possible so I can try to put it right. You can email me at dr.n.murcott@gmail.com, or ask to talk it through.

Making a complaint will never affect the care you receive from me.

11. Professional registration

I am a dentist registered with the GDC, registration number 265381.

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

13. Changes to these terms

I may update these terms from time to time. The version that applies to your appointment is the one in place when you booked. The date at the top shows when these terms were last updated.

14. Contact

For any question about these terms or an appointment:

Dr. N Murcott Ltd. Registered in England and Wales, company number 13715182. Registered office: 6 Parkside Court, Greenhough Road, Lichfield WS13 7AU.

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